Return Policy

Return Policy

Thank you for investing in our programs, products and services or shopping at www.tseke.com

If you are not entirely satisfied with your purchase, we are here to help you.

You deserve to be happy and have consistent peak performance results. If you desire to get to the next level, Stanley Tseke will help you with a whole new mindset, welfare and personality.

All that he asks is your promise to participate in his coaching and take to his recommended actions. For your extraordinary experience and joy that you desired and deserved, make a decision to partake of the products, attend the events, or participate in the coaching. Stanley knows you can succeed once you decide, resolve, and commit; and Do It Now!

Products and Goods

Digital Products

You always have 30-days from the date of purchase to request a refund, without giving any reason. If received on or before the 30th day, you will receive a full refund. If the request is received on or after the 31st day of purchase, no refund will be issued.

Physical Products

You always have 30-days from the date of purchase to request a refund and return an item, without giving any reason. If the request is received on or before the 30th day and the item is postmarked within 3 days of the request, you will receive a full refund; otherwise, no refund will be issued.

You are responsible for any and all return shipping, tariff, custom or other related charges.

Returns

If returning an item, please contact customerservice@tseke.com within the stated return period, who will provide you instructions for returning your product(s). Just make sure you send your proof of purchase with the product. Please include a copy of your invoice or packing slip. If you do not have either of these, please include your first and last name, shipping/billing address, email address, and phone number.

You are responsible for all shipping costs and other costs incurred for returning your item (unless otherwise specified). Original shipping costs are non-refundable, and your refund will be on the product cost only.

The time it will take for your returned item to arrive to us and be processed will vary depending on the shipping method you select.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status (approval or rejection) of your refund after inspecting them.

If your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies, provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered, or used.

If you are shipping an item over £50, we recommend adding tracking and insurance to the shipment. We cannot guarantee that we will receive your returned item.

International Returns (Outside The United Kingdom) Custom Duties and Tariffs 

For our international customers, shipping charges do not include any potential tariffs, duties, custom or other fees or taxes that an individual country may impose upon import. You are responsible for any additional fees that may be levied by the country where the product is being imported.

Late or Missing Refunds 

If you returned a digital or physical product that is approved for a refund, please allow up to two weeks for your charge to be refunded.

If after two weeks you do not see your refund appear, please first call your bank or credit card to confirm whether it is pending.

If the bank or credit card does not see your refund pending and you still have not received your refund after the two weeks, please contact us at customerservice@tseke.com.

Exchanging Damaged Products

We do our best to ensure you receive undamaged products. If, however, you have received an item that is defective or was damaged prior to arrival, we will promptly exchange it upon notification for an identical product. If this occurs, please send us an email at customerservice@tseke.com, and instructions will be provided for returning the defective or damaged merchandise.

Events and Services

Events

Please refer to the specific event’s webpage you are enrolled in for cancellation and refund information. If you are unsure how to access that, please contact us at customerservice@tseke.com.

Coaching

Please refer to your coaching agreement for cancellation and refund information. If you are unsure how to access that, please contact us at customerservice@tseke.com.

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